Refunds

No quibble, no reason to hesitate!  If you do not look and feel fabulous in your Mandarina Shoes or Boots you can return them to us for a full refund or exchange, providing they are unused and in re-saleable condition.

We ask, where possible, that the goods are returned to us within 14 days, however, if the shoes are a Christmas or birthday gift, or you are an overseas customer, we quite understand that this process may take longer.

For UK customers we will reimburse the full amount of your order including the standard delivery charge. If you are only returning part of an order we are unable to repay the postage. For overseas customers we will retain a small percentage to cover the outward shipping charges. We regret we are unable to offer customers free return postage at this stage.

We take every care inspecting and packaging your goods and pride ourselves on the quality of our shoes which are all individually hand-made. In the unlikely event that you should receive faulty goods, please let us know immediately by e-mail or calling UK 01307 819 488.  We will either send out a replacement free of charge (if stock is available), or arrange for repair or refund.

When you do try on your shoes, please wear them on a clean carpeted surface to avoid marking the sole. We will not refund returns that have been scratched or stained.

Note: We cannot accept liability for any goods posted by customers which are lost or damaged in transit. It is the responsibility of the sender to ensure that any parcel is adequately insured and the correct postage paid. We recommend the Royal Mail 2nd Class 'Signed For' service for returns.

Overeseas customers only: please mark package RETURNED GOODS to avoid import duty back into the UK.

Any questions - feel free to get in touch.